Resolved -
This incident has been resolved.
Our automatic certificate exchange did not work as expected. We will improve our monitoring regarding ssl certificate expiration to ensure this will not happen again.
We apologize for any inconvenience caused.
Aug 15, 07:44 UTC
Update -
A fix has been rolled out for all iwfm.com customers and we are currently monitoring the results.
Aug 15, 07:23 UTC
Monitoring -
The fix worked as expected. We are rolling out the fix to all iwfm.com customers now.
Aug 15, 07:17 UTC
Identified -
The issue has been identified and a fix is currently being implemented. We are upgrading first tenants to ensure the fix is working.
Aug 15, 07:00 UTC
Investigating -
We are currently experiencing a service disruption.
Some users may be experiencing trouble when connecting to their iwfm.com tenants.
Our infrastructure team is working to identify the root cause and implement a solution.
We will send an additional update as soon as we found the root cause.
Aug 15, 06:33 UTC