Resolved -
This incident has been resolved.
Mar 30, 09:52 UTC
Update -
We are continuing to monitor for any further issues.
We successful resolved 89% of customer affected, still 11% are pending in controlled rollout.
We are keeping the state still as is until the remaining customer has been resolved too.
Mar 28, 08:25 UTC
Update -
A fix has been implemented and we are monitoring the results.
The monitoring and status will be kept for 24h to ensure proper rollout to all affected customer.
Mar 27, 15:49 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 27, 14:04 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 27, 11:08 UTC
Update -
We are continuing to investigate this issue.
Mar 27, 09:04 UTC
Investigating -
We are currently investigating the issue. It's related to planning period at informational status with a lapsed due date.
Workarround:
- remove the due date of affected planning period in state informational
- let your agents re-login if page refresh doesn't change it after removing the due date
Mar 27, 07:48 UTC