Resolved -
This incident has been resolved.
We added a new network feature to our platform which
increases our security. This component had problems to exchange
one of our certificates and lead to 50% failure rates during requests to one of our forecasting
services.
Our platform engineers saw the problems through our automated monitoring systems and were alerted.
A team of platform engineers and developers took immediate actions and started
working on the issue to solve it as quickly as possible.
We apologize for any inconvenience caused.
Feb 18, 21:02 UTC
Monitoring -
A first fix has been implemented and we are monitoring the results.
Feb 18, 20:21 UTC
Investigating -
We are currently experiencing a service disruption.
Some users may be experiencing trouble when looking at forecasts.
Our infrastructure team is working to identify the root cause and implement a solution.
We will send an additional update as soon as we found the root cause.
Feb 18, 18:55 UTC