Updates of Skills not showing in WFM

Incident Report for injixo

Resolved

This incident has been resolved.

Posted May 09, 2023 - 14:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 09, 2023 - 12:22 UTC

Investigating

We are currently experiencing a service disruption.

When creating, updating or deleting skills in Plan/Configuration/Skills, the changes are not shown in WFM where skills can be assigned to activities or employees.

We are working to identify the root cause and implement a solution.

We will send an additional update as soon as we found the root cause.

Posted May 09, 2023 - 07:39 UTC

This incident affected: WFM and Plan (Configuration).