Increased error rate visiting Analyze / Dashboards and Forecast

Incident Report for injixo

Resolved

This incident has been resolved.

One of our applications had problems during connections to its database.
We were able to solve the issue and will improve our monitoring to detect
these connection problems automatically.

We apologize for any inconvenience caused.

Posted Dec 08, 2020 - 15:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2020 - 15:12 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2020 - 14:38 UTC

Investigating

We are currently experiencing a service disruption.

Some users may be experiencing trouble when visiting Analyze / Dashboards and Forecast.

Our development team is working to identify the root cause and implement a solution.

We will send an additional update as soon as we found the root cause.

Posted Dec 08, 2020 - 14:29 UTC

This incident affected: Analyze (Dashboards) and Forecast.